Refund policy

Return & Refund Policy – Zelora Collective

Last Updated - 5/11/2026
Thank you for shopping with Zelora Collective. We value our customers and strive to provide quality products and excellent service. Please review our return and refund policy carefully before making a purchase.

Returns

We accept return requests on eligible items within 30 days of delivery. To qualify for a return:

• Items must be unused, unworn, and in their original condition.
  
• Items must include original packaging, tags, and accessories where applicable.
  
• Proof of purchase is required.

Certain items may not be eligible for return due to hygiene reasons, limited-edition status, clearance sales, or other circumstances determined by Zelora Collective.

Refunds

Refunds are reviewed and approved on a case-by-case basis and are issued solely at the discretion of Zelora Collective. Approval may vary depending on the specific situation, product condition, timing, and other relevant circumstances.

If your refund request is approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your financial institution.
• Original shipping costs are generally non-refundable unless the issue was caused by an error on our part.

Exchanges

We may offer exchanges for defective, damaged, or incorrect items depending on product availability and the circumstances of the request.

Non-Returnable & Non-Refundable Items

The following items may not qualify for returns or refunds:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products
• Items showing signs of use or damage caused after delivery

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item and packaging
• A description of the issue

We will review the situation and determine an appropriate resolution.

Chargebacks & Abuse

Zelora Collective reserves the right to deny returns, refunds, or exchanges in cases involving suspected fraud, abuse of policy, excessive return activity, or violation of our store terms.

Contact Information

For return or refund inquiries, please contact us:

• Email: support@zeloracollective.com
• Website: zeloracollective.com