Terms of service
Terms of Service for Zelora Collective
Last Updated - 5/11/2026
OVERVIEW
Welcome to Zelora Collective! These Terms of Service ("Terms") govern your use of the website and online store operated by Zelora Collective, including all related information, content, features, products, and services (collectively, the “Services”).
Throughout these Terms, the words “we,” “us,” and “our” refer to Zelora Collective. Our store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.
By accessing, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you should not access or use our Services.
SECTION 1 – ELIGIBILITY AND ACCOUNT RESPONSIBILITIES
By using our Services, you represent that you are at least the age of majority in your state or province of residence or that you have given us consent to allow any minor dependents to use the Services under your supervision.
To access certain features or make purchases, you may be required to provide personal information such as your name, email address, shipping address, billing details, and payment information. You agree that all information you provide is accurate, complete, and current.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may not transfer or assign your account to another person without our written consent.
SECTION 2 – PRODUCTS AND PRODUCT INFORMATION
We strive to display our products as accurately as possible. However, product colors and appearances may vary depending on your device settings and screen display.
We reserve the right to:
- Modify or discontinue products at any time without notice;
- Limit product quantities;
- Refuse orders placed by resellers, distributors, and other;
- Update pricing, descriptions, and availability without prior notice.
We do not guarantee that products will appear exactly as shown on your device.
SECTION 3 – ORDERS AND ACCEPTANCE
By placing an order, you are making an offer to purchase products from Zelora Collective. We reserve the right to accept or reject any order at our sole discretion.
An order is considered accepted only after payment has been successfully processed and you receive an order confirmation email.
We may refuse or cancel orders for reasons including but not limited to:
- Product unavailability;
- Errors in pricing or product information;
- Suspected fraud or unauthorized transactions; or
- Violation of these Terms.
If your order is canceled after payment has been processed, a refund will be issued to your original payment method.
SECTION 4 – PRICING AND PAYMENT
All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.
Prices are subject to change without notice and do not include applicable taxes, duties, shipping fees, or import charges unless explicitly stated.
You agree to provide current, complete, and accurate billing and payment information for all purchases made through our Services.
By submitting payment information, you represent and warrant that:
- You are authorized to use the selected payment method;
- All payment information provided is accurate; and
- You authorize us to charge the full order amount, including applicable taxes and shipping fees.
SECTION 5 – SHIPPING AND DELIVERY
Shipping times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, weather conditions, or circumstances beyond our control.
Risk of loss and title for purchased items pass to you upon delivery of the products to the shipping carrier.
For additional information regarding returns or exchanges, please review our Refund Policy.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through our Services — including text, graphics, logos, images, videos, product descriptions, website design, and trademarks — is the property of Zelora Collective or its licensors and is protected under applicable intellectual property laws.
You may not reproduce, distribute, modify, transmit, display, publish, or exploit any content from our Services without our prior written permission.
Unauthorized use of our intellectual property may violate copyright, trademark, and other applicable laws.
SECTION 7 – THIRD-PARTY SERVICES AND LINKS
Our Services may contain links to third-party websites, services, or tools that are not owned or controlled by Zelora Collective.
We are not responsible for the content, policies, or practices of any third-party websites or services. Your interactions with third parties are solely between you and the third party.
Use of any third-party tools or websites is at your own risk.
SECTION 8 – PRIVACY POLICY
Your submission of personal information through our website is governed by our Privacy Policy.
Because our store is hosted by Shopify, certain information may also be processed in accordance with Shopify’s privacy practices.
By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.
SECTION 9 – USER FEEDBACK AND SUBMISSIONS
If you submit reviews, feedback, suggestions, comments, photos, or other materials (“Feedback”) to us, you grant Zelora Collective a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, reproduce, publish, distribute, and display such Feedback for marketing, promotional, or operational purposes.
You represent that:
- You own or control the rights to the Feedback you submit;
- Your Feedback does not violate any law or third-party rights; and
- Your Feedback is not misleading, unlawful, defamatory, or offensive.
We reserve the right to remove or edit any content submitted through our Services.
SECTION 10 – PROHIBITED USES
You agree not to use the Services:
- For unlawful purposes;
- To violate any laws or regulations;
- To infringe upon our intellectual property rights or the rights of others;
- To transmit viruses, malware, or harmful code;
- To collect personal information from other users;
- To spam, phish, scrape, or exploit the Services; or
- To interfere with the security or proper operation of the Services.
We reserve the right to suspend or terminate your access if you violate these Terms.
SECTION 11 – DISCLAIMER OF WARRANTIES
THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMITTED BY LAW, ZELORA COLLECTIVE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee uninterrupted, secure, or error-free operation of the Services.
SECTION 12 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZELORA COLLECTIVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE WEBSITE.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE APPLICABLE PRODUCT OR SERVICE.
SECTION 13 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Zelora Collective and its affiliates, employees, contractors, and service providers from any claims, damages, liabilities, costs, or expenses arising from:
- Your violation of these Terms;
- Your misuse of the Services; or
- Your violation of any law or third-party rights.
SECTION 14 – TERMINATION
We reserve the right to suspend or terminate your access to the Services at any time without notice if we believe you have violated these Terms.
Any obligations or liabilities incurred prior to termination shall survive termination.
SECTION 15 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Zelora Collective operates, without regard to conflict of law principles.
Any disputes arising under these Terms shall be resolved exclusively in the appropriate courts located within that jurisdiction.
SECTION 16 – CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms at any time. Changes will become effective immediately upon posting on this page unless otherwise stated.
Your continued use of the Services after any changes constitutes acceptance of the revised Terms.
SECTION 17 – CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us at:
Zelora Collective
Email: support@zeloracollective.com
Website: zeloracollective.com