Shipping Policy - Zelora Collective

Last Updated - 6/10/2026
We are committed to delivering your order safely and efficiently. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery expectations.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not guaranteed to be processed or shipped on weekends or holidays.
• During high-volume periods, processing times may be slightly delayed.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• United States: 10–30 business days
• International Orders: 10–30 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your package’s progress.

International Shipping

We currently ship to select international destinations. Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order. Zelora Collective is not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by customers.

Lost or Stolen Packages

Zelora Collective is not liable for lost or stolen packages marked as delivered by the shipping carrier. If your package is missing, please contact the carrier directly and then reach out to us for additional assistance.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item(s) and packaging.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

• Email: support@zeloracollective.com
• Website: zeloracollective.com